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Shipping/Refunds

 


Shipping

We at Delhi Doodler offer free shipping in India for all orders above Rs. 1,999. For orders below Rs. 1,999, the shipping charges are Rs.89 outside Delhi and Rs. 69 within Delhi.

  • All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 7-10 days.Due to current COVID-19 situation, please expect a delay in shipments.
  • By priority shipping, we will process your order in 1-2 days and it will reach you in 3-4 days.
  • You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
  • In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
  • We only make use of reliable courier companies such as FedEx, Delhivery and/or Speed Post. Delhi Doodler is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of  Delhi Doodler . We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
  • In the unlikely event that delivery is not possible for any reasons outside the control of  Delhi Doodler ,including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement : 

If you have received a damaged product :

  • Please do not worry. Drop us a mail at hello@delhidoodler.shop with images of the damaged product within 12 HOURS of receiving the order. Please shoot an unboxing video as a proof.We will check and have the product replaced or refund your money whichever is preferred. 
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
  • Shipping charges are non-refundable. 
  • No return / refund / exchange is possible for customised products unless it is damaged. 
  • No return / refund / exchange is possible for digital products and services( including workshop).
  • REPLACEMENT:To return your product, you should mail us on hello@delhidoodler.shop with your order ID.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • REFUND IS NOT POSSIBLE FOR USABLE ITEMS LIKE BRUSHPENS,INKS ETC. UNLESS THE SEAL IS NOT BROKEN.

Cancellation :

Delhi Doodler does not accept any cancellations of any order/service once shipped.

If your order hasn’t been shipped, it may be canceled unless it wasn’t a Pre-Order.

 

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