Some Frequently Asked Questions related to our Products! If your query is still not answered, you can drop us a mail at firstname.lastname@example.org
Q.How long will my order take?
Your order should take 5-7 days to reach you.
Q.What are the shipping charges?
For all orders above Rs.1,999, you can get free shipping (yay!).For orders below Rs.1,999, shipping charges are Rs.69.
Q.Do you have gifting packaging available?
Yes! Drop us a line on Instagram or mail :)
Q.I live outside India. Can I still buy your products?
Yes! Please write to us, let us know what you would like to purchase, the quantity, your shipping address and phone number.We also have an Etsy store for our digital products, and soon will be listing physical goods as well.
Q. I have received a damaged product, what should I do?
Please do not worry. Drop us a mail at email@example.com with images of the damaged product within 5 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
Q. My tracking link shows 'delivered' but I have not received the package. What do I do ?
Please drop us a mail at firstname.lastname@example.org within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.
Q.I placed an order but now I wish to cancel it, what can I do?
We are so sorry, but we don’t accept cancellations :(
Q. I placed an order but I entered the wrong address, what can I do?
You can write to us at email@example.com with your order ID. If the parcel is not shipped,we can modify the details otherwise we will issue a refund of your total order value. Alongside, you can place a new order & we'll handle the rest!
Q.Do you have discounts/ sales?
Yes we do. Subscribe to our mailing list to stay updated!
Q.Is your website secure?
Yes, our website is secure. When we ask you for your address, phone number or credit/debit card information, we use Secure Socket Layer (SSL) to encrypt the communication.